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To recover money from a scam company, the first thing we must do is gather all the possible evidence that we want our money, that we have requested it from the company and they do not respond, or that they simply ignore our request for refund.

To move forward, we recommend you work with recovery experts; we invite you a try this money recovery service. Try the service in English.

What steps to follow to recover money from a scam

If you have been scammed by a broker (or investment company) and you want to recover the money, what you should do is request the recovery of capital with the recovery service that we offer. The professionals from this service will help you in the process, they will speed it up and they will accompany you in the communication with your bank or entity through which you sent the money.

Of course, there is the option of doing it on your own, but it is much more likely that the chargeback or capital recovery will not be successful, so we recommend doing it with experts in the field.

Get your money back - we help you

How to recover money from a broker

To recover money from a broker it is necessary to know that there is a big difference (when recovering our money) between regulated and unregulated brokers. In general, recovering money from an unregulated broker is more complicated as the regulated ones must follow a series of guidelines and laws, the unregulated ones do not. In your case, are we talking about a regulated broker or an unregulated one?

Another important fact is to differentiate between the types of regulation; there are good ones (from countries such as Spain, Germany, France, Italy, Portugal, Poland, the Netherlands, Australia, Switzerland, as well as Latin American countries; Argentina, Colombia, Mexico, Ecuador, Peru, Chile) and there are bad ones (from countries like Seychelles, Mauritius, Romania, Estonia, Saint Vincent and the Grenadines, British Virgin Islands, Vanuatu – what we know as tax haven countries or islands).

If the broker has good regulation, the recovery process will be, in general, easier. These types of brokers follow at least certain guidelines and laws that protect their clients. It will also be easier for us to obtain data about the company behind the investment company.

The process, explained in a simplified way, is: gather all the evidence that we have been scammed, file a complaint with the bank or card issuer, payment processor or whatever service we used to send the money, usually bank or credit or debit card.

The money sent will remain, let's say paralyzed, until the bank, if it is the case, decides what to do with it based on the evidence we deliver. If it is proven that we were scammed, the money will go back and we will be able to recover it; if the scam cannot be verified to the bank (or relevant institution), we will not be able to recover the money.

How to recover money from an unregulated broker

Brokers that are not regulated, also called financial bars or unregulated brokers, are companies that, as their name indicates, do not have any type of regulation. They also do not have authorization to operate or receive your money.

If, for example, we go to the case of the United Kingdom, a broker that wants to work with clients from the United Kingdom must have the authorization and regulation of the  Spanish regulator, the CNMV (National Securities Market Commission). If the company does not have this regulation, we are talking about an unregulated (and illegal) broker.

Before explaining this method to rescue capital, the truth is that the ideal situation is that you realize that it is an unsafe company before investing and do not invest with it. Ideally, you should avoid investing in the first place, either because you notice something strange, something that does not convey security or for whatever reason.

How to get your money back from an unregulated broker

If you are in the situation where you have already sent money to the broker and you have noticed that it may be a scam, in our opinion, the best way to recover your money is with capital recovery experts: through this CAPITAL CLAIM service – CHARGEBACK. Try the service in English.

Simplifying the process, what you have to do is ask for your money from the broker or scamming company, we will surely be ignored, then contact the bank or card issuer and explain the situation, we sent money being cheated and we want it to be returned to us. We are victims of fraud.

The money, if we do everything correctly, will be "frozen" or "blocked" until the bank or issuer decides what to do. It is vital to prove that we were indeed scammed in order to get a successful chargeback.

It is worth mentioning that in this type of service time is crucial. Keep in mind that you will have a better chance of a successful Chargeback if you do not let a large amount of time pass..

How to spot an unregulated broker

So that you can recognize them more easily, some other characteristics of this type of broker (and in general companies that provide financial services without authorization) are:

  • They are based in little-known countries or countries, considered tax havens: Anguilla, Antigua and Barbuda, Bulgaria, Dominica, Estonia, Cayman Islands, Marshall Islands, British Virgin Islands, Mauritius, Nevis, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Seychelles, Vanuatu, to name a few of the most popular examples
  • They have regulation, but very little serious regulation: Cyprus, British Virgin Islands, Mauritius, Malta, Saint Vincent and the Grenadines, Seychelles, Vanuatu
  • They lie about their location or regulation
  • They do not provide key information about themselves: such as location, regulation, company they belong to
  • They harass their customers with calls
  • They ASSURE you that it does not matter if you do not have experience in investments, with their experts you will still earn money
  • They assure you that they have an automated system that will help you earn money
  • Pressure to invest
  • They are interested and intrude into details of your private life; they will try to forge trust and friendship with you
  • You signed up for an online form to receive information from a company and now many companies call you, with telephone numbers from different parts of the world offering you their services
  • They will encourage you to ask for loans or borrow money from family or friends
  • They promise very high returns in a short time
  • They want you to send money in cryptocurrencies (Bitcoin, Litecoin, Ethereum, Bitcoin Cash, etc)
  • They get upset if you ask about their regulation, location
  • They get upset if you ask about negative reviews you've read about them online

How to recover money from a regulated broker

If the recovery is done with a regulated broker we have more in our favour. We will have much more data from the broker and the broker must respond, at least in part, to the laws of the country where it resides. It is a big difference to a broker that, for example, lacks regulation and does not mention where it is located, to which company it belongs; all this makes the recovery task more complicated.

broker scam how to recover money scam complaint

Whether or not it is a regulated broker, the chargeback or money recovery procedure is also more or less similar: we have to start a dispute with the entity through which we send money. And we want that dispute to rule in our favour. For this to happen, we have to prove to the entity through which we sent our funds that we were scammed.

Conclusion

Personally, we receive daily numerous messages from clients of brokers or investment companies that, unfortunately, have lost their money based on lies, deceit and manipulation.

Every day we read hundreds of messages from broker clients who are in a very bad situation, and this really worries us. We always think of a way that we can help our website visitors.

Thus, we come today to have more than 8000 reviews of brokers from all over the world.

Here we have explained, in our opinion, the best way to recover money from a broker. We know that it is something extremely frustrating and exhausting, that is why we always recommend before investing, to investigate on your own, take your time, think it through and above all, invest money that you are willing to lose, since in the world of investments a large part of the traders lose their money, the majority.

Only a few, those with a lot of experience, can really make money from investments.

FAQ – Frequently asked questions

What is Chargeback?

It is the return of an amount of money through a dispute or complaint (usually) initiated by the person who sent the money. 

What's the regulation of a broker?

It is the series of rules, measures and guidelines that a broker must follow, usually to protect their clients. The more serious the broker's regulation, the more protected their clients are.

What is an unregulated broker?

It is a broker that does not have authorization to operate, nor must it follow any type of rules or laws, which usually protect its clients or client funds. Unregulated brokers are high risk and we consider them to be unsafe.

How to know if a broker is regulated in Mexico?

It's simple, we must search the website, website footer or a section that talks about the regulation, the regulation number and the authority that regulates the broker. Then verify this on the official page of the regulator, in this case the Mexican financial regulator (CNBV).

What is a scam broker or boiler room?

It is a company, dedicated or related to the world of online investments that does not have any type of authorization or regulation to act, operate or receive money from its clients.

What does "pirate broker" mean?

It is a scam broker, usually unregulated (and not authorised to accept clients and do business), that cheats its clients and steals their money.

2.328 comments on «How to recover scammed money»

  1. Jaime Sacal Reply

    Nordequity ARE COMPLETELY A SCAM AND A FRAUD THESE ARGENTINE AND COLOMBIAN thieves AND THIEVES I am suing them in the Mexican Stock Exchange and the Bank of Mexico but the embassy lawyer tells me that he is going to request an international complaint so that the international World Bank stops that include SAFEPAY, PAYPAL, SWIFT VISA MASTERCARD AMEX, EUROPAYMENTS PAY RETAILERS, PAY+PRO FAIRPAY SO THAT ALL DEPOSIT ACCOUNTS ARE FREEZED. THESE RATERILLOS ARE GOING TO PAY!!!!!

    • Recommended-brokers.com Reply

      Hello JAIME, you can recover the money with us, they are scammers, they do not return anything, luckily, in a short time you can recover your money from our CHAT, ask them to call you. Thanks for writing about Nordequity. Currently this broker is considered a SCAM.

      If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.

      If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.

      To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.

      If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY

      Greetings.

    • marelli Reply

      Could a class action lawsuit be filed? They still don't pay anything, we haven't paid returns for almost 1 year.

      • Recommended-brokers.com

        Hello Mareli, they are scammers, they work with false names and brokers in tax havens where it will be difficult to find them, the best and fastest way to recover the money is through recovery experts. To get your money back try our chat or this link: CLAIM YOUR MONEY, WE HELP YOU

        Greetings.

    • Elizabeth Reply

      Hello
      I'm from Mexico and I was also scammed by these guys. How did you make your request?

      I have contacted the relevant authorities in the country and they have only given me pages and pages of all the reports I have made.
      As colleague Mareli says, it is easier if we file a class action lawsuit
      I await your comment

      • Recommended-brokers.com

        Hello Elizabeth, if you want to recover your money go to our chat or fill out the form at this link: CLAIM YOUR MONEY

        Greetings.

  2. Jony Reply

    It's more than a month that I can't access any of the coins on Cointiger. The application does not work and the site has an error making access impossible.
    I have something around $100 in brokerage cash. It is a small value, but it is meu. Sendo assim, azucrinarei those pilantras to recover it.
    Contact me or MORE, but they will inform me that there is nothing we can do. However, please make the Singapore Police link available and guide me in registering an incident. Ainda não o fiz, mas estu prestes para fazê-lo.

    • Recommended-brokers.com Reply

      Hello Jony, do you know the broker's website? We will try to do a review.

      regards

  3. Walter Reply

    Hello, I have investments in Petron Capital and they stopped calling me to make investments. I sent them an email and they didn't respond to me in the account. I have about 17000 dollars in Novared Live and I don't know how to recover my capital.

    • Recommended-brokers.com Reply

      Hi Walter, thanks for writing about Petron Capital. Currently this broker is considered a SCAM.

      If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.

      If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.

      To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.

      If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY

      Greetings.

  4. LUIS ALFONSO AGUIRRE ORTA Reply

    Hello, I am from Mexico, they contacted me from CIBfx, to start investing 250 USD, very very kind at the beginning, and they told me that from the first day I would recover money and I could withdraw it and that is not the case, they no longer contact me, they do not support me and they do not I know how to withdraw I need support, I invested 4.300 pesos in Mexican pesos and they no longer contact me and they get upset if I ask them, Andres Garcia called me first and then a Catalina, they got a lot of information from me and now you just tell me that I am very impatient when at the beginning They told me that the same day I could see my money but nothing, who can help?

    • Recommended-brokers.com Reply

      Hello LUIS ALFONSO, you can recover the money through us, they will not return it to you. If you can detail how everything happened you will help many people, they already have complaints from the regulators of Spain, Portugal, Brazil and now the FCA of the United Kingdom, it seems that they do not stop scamming and the police are already behind them. Thank you for your comment about CIBfx Limited, this broker is considered a SCAM. We suggest NOT sending money, they lie to steal from you, the operations are fictitious, the money is never crossed with the market, they simulate it and in the end they mark you and say that you have lost everything and they keep it that way.

      You can read a review and comments about them here: CIBFX

      If when you request a withdrawal they ask you for more to pay commissions, taxes, fees, legalizations, etc. Never do it! It is a clear warning that you are a client of a fraud broker, even if you pay, they will never return your money.

      All the information you provide about the company will help those affected by this broker, explain in detail how everything happened, what advertising you saw, the names of your advisor, numbers, emails from which they have contacted you, etc.

      To get your money back, talk to our chat or click on this link: CLAIM YOUR MONEY

      Greetings.

    • Miguel Ascencio Reply

      I have a chance of recovering my money falconalphafx I have invested 15000 in a gift card 2023 I want to get my profits but they don't give it to me they ask me for 500 every time when I give it to them they ask for more and more

      • Recommended-brokers.com

        Hello Miguel, don't believe them, they never return anyone's money, this company is created and designed to deceive all customers with the ultimate goal of stealing as much money as possible, don't fall into their trap, they just want to steal from you.

        If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY

        Greetings.

  5. Aitor Reply

    Hello,

    3 months ago I deposited €250 in Tig Capital, from Spain. They showed me a test in which I obtained some benefits and deposited them into my account, about €50.
    Afterwards they invited me to deposit up to €10.000 but I did not agree.
    I had many calls insisting on me, first one manager (“Stephano”) and then another (“Fernando”), to invest more amounts. The latter, in a conversation, told me that as soon as the American stock market opened, Netflix was going to have a significant rise and that they would lend me €10.000 to invest in those shares. The conversation became heated until at one point, tired of attending to him, I said “do what you want” or something similar. Today they called me saying that the conversation is recorded, that it is a valid contract and I have to pay the loan, if I don't do it in a week the legal service will be at my neck.
    Really, seeing that it is a SCAM, as you say, do I run any risk if I do not pay that amount?
    Thanks for the feedback,

    • Recommended-brokers.com Reply

      Hello Aitor, thank you for writing about TIG Capital. Currently this broker is considered a SCAM.

      If you are a client, do not invest more money, their only objective is to steal from you, they manipulate operations manually and keep the money from the moment it reaches their accounts, it never enters the market, everything is prepared so that they make you lose your money to have the excuse of keeping it.

      If you decide to withdraw and they ask you for a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it!, that is the alert, from that moment you have to know that you are a client of a scam broker and even if you pay they will never return it to you.

      To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.

      If you want to recover your money go to our chat or fill out the form in this link: CLAIM YOUR MONEY

      Greetings.

      • Katherine

        Hello, a month ago I entered the financial freedom platform, with an investment of 20 dollars, in which that would be the value of my work license, they told me that I would have many clients and that I could earn up to 40 dollars a day, and up to Today I have not earned anything, and I do need to recover what I invested, since they do it through customer service advertising.

      • Recommended-brokers.com

        Hi Katherine, thanks for commenting on Financial Freedom. This broker is a SCAM. Do not send them money, they want to get as much money as possible from you with lies, the operations are not real, they do not put the money in the market, they only show it and in the end they tell you that you have lost and they keep it.

        If to withdraw your money they ask you for more to pay taxes, fees, legalizations, etc. Do not do it! It is a clear sign that they want to steal your money and they will not return anything even if you pay.

        If you have more information about the company, we ask you to share it with us, especially if it is information that you think can help other people investing with this company.

        Do you have names of advisers, numbers, emails from which they have contacted you? Do you remember how you found this broker in the first place?

        To get your money back, try our chat or this link: CLAIM YOUR MONEY, WE HELP YOU

        Greetings.

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