✔️ Information reviewed and updated in May 2024 by Pedro Martínez González

 

Do you have problems with your broker?

Let us guess, have you been contacted or left your details and contacted by an investment company? The deal has been super good, but now they don't contact you that often anymore, or you can't even contact them anymore?

The aforementioned problem is very frequent, problems in the fluidity of communication with investment firms. Well, for that reason we have created this section. In this same section, you can leave a comment explaining the problem you have with your broker, be it a communication problem or of any other kind.

Broker customer service
Customer service, a recurring problem with investment firms

In your comment, be sure to leave the website of the company you are currently working with and we will try to help you in the best way possible. Also, if you have other questions, or want to contact us, you can always contact us through our contact section.

Get your money back - we help you

If you want, for example, to find information about a broker, you can see our reviews section and look for the name of the company, if the company is not in our list of reviews, leave us a comment with the company's website and your questions, and we will make a review in the shortest possible time.

Remember, write the message in an understandable way and without using vulgar language or insults as much as possible. Try to explain the problem in the best possible way.

We know that many times you will feel ashamed to explain what has happened to you, but also, we recommend that you share your experience, keep in mind that many people have been saved from investing with scam-style brokers, just by having read other people's experiences like you. It is of crucial importance that if you have problems with your broker, with the advisor of the company, you say so, so we can prevent more people from working with the company in question.

About the Author: Pedro Martinez Gonzalez

I'll tell you a little about myself! I am a financial analyst and economist with a master's degree in finance.
About my studies: I studied at the University of Salamanca for a Degree in Economics and then did a Master's in Finance in Madrid.
Do you want more information? You can read more about me here in my biography.

43 comments on «I have problems with my broker»

  1. Luis Reply

    Hello, good night, what do you think about the ontega.com broker?

    • Recommended-brokers.com Reply

      Hello Luis, we have a review about this broker called Ontega, you can review information and comments here: ontega.

      Greetings.

  2. Karen Fernandez Reply

    Hello, could you help me in telling me how to get my money back, I think I have been scammed or if someone has any experience with axedo.co, please help me

    Thank you

  3. Miguel Reply

    Hello,
    Broker: roinvesting .com / es
    I would like to have opinions.

  4. Berto Reply

    Hello Global Markets has scammed me 9550 euros, a certain Julio Alba, a great scammer and liar, offers you an offer from the investment protection company for 24 hours, if you win, you win, if you lose, they will replace it, that's all false, he only does it so that you put over 10000 dollars, then he makes you lose everything until you get pissed off and tell him that what you have left of money will be reimbursed, then he goes from calling you every day to stop calling you and not being able to return to get in touch with them, since the tel. from Switzerland from which he calls you is unidirectional and does not respond to you again.
    Some professional scammers have created an investment website in which everything is fictitious and they are dedicated to capturing the unwary so that they put money to lose everything, always through payments to accounts that are not in their name and that close as soon as the money arrives, If you pay by card, it is to an account in China, which, like any payment method, is money laundering.
    I do not recommend it to anyone, some heartless and unfortunate who take advantage of good people who trust others. Until you realize it.

  5. Jose Lopez Reply

    In financika, with Fernando Diaz and Guillermo Araujo they made me lose my investment on purpose, leaving my balance at zero, and now they made me invest more with the promise of helping me recover more than what was lost, and they just want me to send them more money, and they have not helped me to recover what I lost.

  6. Wando Eustquio Ferreira Reply

    After six months, I do not have contact as an analyst of minha contana Finmarkfx, I link and they do not attend or analyst does not link me more or money continuously on the MT4 platform, few operations on the platform, I do not have access to the site of Finmarkfx no more As an option to enter the site, I can't see minha against Finmarkfx.

    • Recommended Brokers Reply

      Wando: “Six months ago I cannot contact the analyst of my account in Finmarkfx, I call and they do not answer, the analyst no longer calls me, the money continues on the MT4 platform, well, trade on the platform, I can no longer access the Finmarkfx site The option to enter the site, I can't see my Finmarkfx account. "

      • Recommended Brokers

        Hello Wando, thank you for sharing your experience with finmarkfxDo you remember how you came to find them in the first place? If you have more information about the company, we ask you to share it with us, especially if it is information that you think can help other people investing with this company.

        Do you have numbers, contact names, emails? Try dialing them from another number or email.

        regards

  7. gilberto Reply

    For being registered in investing I was contacted by the umarkets scammers, they have the logo next to
    other recognized brokers. They are now licensed in Saint Vincent and the Grenadines.
    When requesting withdrawal from the account they left me the balance at zero.
    a month and they do not answer chat, or emails, or phones.
    [email protected]
    [email protected]
    [email protected]
    obviously they have everything under control, they only block the scammed.
    When I read negative comments, I had already entered this platform. Now I think there is nothing to do.

  8. JORGE AGUER SANTIAGO Reply

    READING THE COMMENTS I AM ONE MORE AMONG THE SCAMMED, IN MY CASE WITH OLYMPIA-MARKETS AND BY THE HAND OF LEÓN GUTTI, BECAUSE WHEN I ASK THEM TO CANCEL MY ACCOUNT AND THAT THEY REFUND ME THE MONEY PAID WITH A VISA CARD, THEY LEAVE NO LONGER HAVING CONTACT WITH ME ANSWER MY E. MAILS. YOU ADVISE TO CONTACT THE COMPANY AND I HAVE DONE IT WITH THE MAIL TO THE UPPORT OF THE COMPANY WITHOUT ANY RESPONSE. I ASK YOU FOR ADVICE BEFORE BEGINNING LEGAL MEASURES. THANK YOU SO MUCH.

    • Recommended Brokers Reply

      Hello Jorge, for greater visibility and interaction, we ask you to leave your comment in the Olympia Markets section, and we will answer your questions or concerns.

      Greetings.

  9. Elena Reply

    Hello, I made the request for a refund of my globalix account since my manager was supposed to put me on the right track, not knowing anything about them I managed to make the withdrawal request they responded with an email saying that in 5 working days I They would return it for more than a month of this and nothing, and the mail returns it to me I can not contact them.

    • Recommended Brokers Reply

      Hello Elena, for greater visibility of your comment, we recommend you leave your experience and / or doubts, in the section on Globalix.

      Greetings.

  10. Julia Reply

    The day of April 2019 with deceptive maneuvers, saying that after giving 200 euros and they 200 more they spent 6 months and they call me and tell me the unpresentable that I have won 4410 euros and that he gives it to me with my card, I don't even have Fucking idea of ​​this, I give my card my numbers, and after a while believing it was true I see my credit card and I had taken everything out, and now how do I pay the 4410 euros from my credit card? He doesn't call me, I can't contact him, he's a mob.
    A shame and reading the comments, this mafia passes superbly from all of us.
    does anyone know how to sue them? how to sink them?

    • Recommended Brokers Reply

      Hello Julia, if you refer to Obsbit, so that your comment has greater visibility and to be able to interact with other clients, we recommend you share your experience in the section on Obsbit.

      Greetings.

    • Juan Reply

      If someone has scammed you Invest Group I have information

      • Recommended Brokers

        Hi Juan, are you referring to MMT Investing Group? Or what company?

        Greetings.

    • Olga Elizabeth Reply

      I am Isabel Poblete Tamargo and I would like you to contact me to reactivate the Olympia Markets account

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