✔️ Information reviewed and updated in April 2024 by Pedro Martínez González
En Recommended-brokers.com We receive hundreds of messages every day from clients of brokers and similar investment companies, in which the clients are very unhappy with their situation with the broker. But did you know that you can make a complaint against your broker for free in the vast majority of countries? In this section we will explain how you can do it..
It may seem confusing or even complicated, but filing a complaint, complaint or claim against this type of company is really simple. It is even simpler if they are companies that do not have regulation or authorization to provide financial services. Next we will indicate how to report a broker in a simple way.
So how do I report my broker?
The first thing you should take into account is the country where you reside. In general terms each country has a financial regulatory body charged with protecting its citizens. What you should do is contact the one that belongs to your country and file a complaint or lawsuit against the broker or financial institution. Further on we indicate which institution you should contact depending on the country where you live.
The process usually consists of gather as much evidence as possible, especially evidence that proves that you have been scammed or defrauded by this company. In many cases, what you need to prove is that you have done business with a company that is not authorized to offer financial services (called unregulated brokers or financial bars).
We indicate where you should go depending on the country where you live or the location of the broker:
- How to report in Anguilla:
Anguilla's regulatory body is Anguilla Financial Services Commission (or FSC).
From here you can report https://www.fsc.org.ai and from here contact the FSC: [email protected]
- How to report in Antigua and Barbuda:
The regulatory entity of Antigua and Barbuda is Financial Services Regulatory Commission (or FSRC).
From here you can report www.fsrc.gov.ag and from here contact the FSRC [email protected]
- How to report in Argentina:
The Argentine regulatory entity is National Securities Commission (or CNV).
From here you can report https://www.cnv.gov.ar/SitioWeb/Denuncias and from here contact the CNV https://www.cnv.gov.ar/sitioWeb/Home/Contacto
- How to report in Bulgaria:
The Bulgarian regulatory entity is The Financial Supervision Commission (or FSC).
From here you can report https://www.fsc.bg/en/for-the-consumers/complaints/ and from here contact the FSC https://www.fsc.bg/en/contacts/
- How to report in Chile:
The Chilean regulatory entity is Commission for the Financial Market (or CMF).
From here you can report https://www.cmfchile.cl/denunciar and from here contact the CNV http://www.cmfchile.cl/portal/principal/605/w3-article-1281.html
- How to report in Colombia:
The Colombian regulatory entity is Financial Superintendence (or SFC).
From here you can report https://www.superfinanciera.gov.co/inicio/consumidor-financiero/ and from here contact the SFC https://www.superfinanciera.gov.co/inicio/servicios-al-ciudadano-20712
- How to report in Dominica:
Dominica's regulatory entity is Financial Services Unit (or FSU).
From here you can report http://fsu.gov.dm/contact-us and from here contact the FSU http://fsu.gov.dm/contact-us
- How to report in Ecuador:
The Ecuadorian regulatory entity is Superintendency of Companies, Securities and Insurance (or SUPERCIAS).
From here you can report https://portal.supercias.gob.ec/wps/portal/Inicio/Contactenos/SugerenciasDenuncias#gsc.tab=0 and from here contact the SUPERCIAS https://portal.supercias.gob.ec/wps/portal/Inicio/Contactenos#gsc.tab=0
- How to report in Spain:
The Spanish regulatory entity is the National Securities Market Commission (or CNMV).
From here you can report https://www.cnmv.es/portal/Inversor/Como-Reclamar.aspx and from here contact the CNMV https://www.cnmv.es/portal/utilidades/Contacto.aspx
- How to report in the United States:
The United States regulatory entity is Securities and Exchange Commission (or SEC).
From here you can report https://www.sec.gov/investor/espanol/reclamacion.shtml and from here contact the SEC https://www.sec.gov/contact-information/sec-directory
- How to report in Estonia:
The Estonian regulatory entity is Finantsinspektsioon (or Estonian Financial Supervision and Resolution Authority).
From here you can report https://www.fi.ee/en/consumer/when-should-i-contact-finantsinspektsioon/making-complaint and from here contact the Finantsinspektsioon https://www.fi.ee/en/financial-supervision/contacts
- How to report in England – United Kingdom:
The UK regulatory body is Financial Conduct Authority (or FCA).
From here you can report https://www.fca.org.uk/consumers/how-complain and from here contact FCA https://www.fca.org.uk/contact
- How to report in Cayman Islands:
The Cayman Islands regulatory entity is Cayman Islands Monetary Authority (or CIMA).
From here you can report https://www.cima.ky/complaints-procedure and from here contact the CIMA https://www.cima.ky/contact-us?division=123
- How to report in Marshall Islands:
The regulatory entity of the Marshall Islands is: We have not been able to find clear information about the financial regulator of the Marshall Islands. We appreciate information.
- How to report in British Virgin Islands:
The regulatory entity of the Islands is British Virgin Islands Financial Services Commission (BVIFSC or FSC).
From here you can contact the BVIFSC https://www.bvifsc.vg/contact
- How to report in Mauritius:
The regulatory entity of Mauritius is Financial Services Commission (or FSC).
From here you can report https://www.fscmauritius.org/en/consumer-protection/complaints-handling and from here contact the FSC https://www.fscmauritius.org/en/others/contact-us
- How to report in Mexico:
The Mexican regulatory entity is the National Banking and Securities Commission (or CNBV).
From here you can report https://www.cnbv.gob.mx/Paginas/Quejas-y-Denuncias-de-ENS.aspx and from here contact the CNBV https://www.cnbv.gob.mx/SECTORES-SUPERVISADOS/PARTICIPANTES_EN_REDES_DE_MEDIOS_DE_DISPOSICI%C3%93N/Paginas/Contacto.aspx
- How to report in Nevis (Nevis Island):
The Nevis regulatory body is Nevis Financial Services Regulatory Commission.
From here you can contact the Nevis regulator https://www.nevisfsrc.com/contact/
- How to report in Panama:
The Panamanian regulatory entity is the Superintendence of the Securities Market (or SMV).
From here it is explained how to make a complaint http://www.supervalores.gob.pa/component/content/article/4-educacion-al-inversionista/varios-educacion-al-inversionista/135-icomo-hacer-una-denuncia and from here contact the SMV https://www.supervalores.gob.pa/informacion-general/icomo-contactarnos
- How to report in Peru:
The Peruvian regulatory entity is Superintendence of the Securities Market (or SMV).
From here you can report https://www.smv.gob.pe/Frm_VerArticulo?data=C0B720D83CC0F6471F7D0546D697C5CD2748A1028CA85FFCA3F8DFE5A7EE27DFD2581DFB21 and from here contact the SMV https://www.smv.gob.pe/Frm_Contactenos?data=C5C9D3BA83FF2D3C36D857787308B49DE82F7BBF62
- How to report in Saint Kitts and Nevis:
The regulatory entity of Saint Kitts and Nevis is called: we are still looking for information on this regulator. We appreciate information.
- How to report in Saint Vincent and the Grenadines:
The regulatory entity of Saint Vincent and the Grenadines is Financial Services Authority (or SVGFSA or FSA).
From here you can contact the FSA http://svgfsa.com/contact/
- How to report in Seychelles:
Seychelles' regulatory entity is Financial Services Authority (or FSA or FSAS).
From here you can report https://www.fsaseychelles.sc/complaints-handling/ and from here contact the FSA https://www.fsaseychelles.sc/contact/
- How to report in Uruguay:
The Uruguayan regulatory entity is the Uruguayan Central Bank.
From here you can report https://usuariofinanciero.bcu.gub.uy/Consultas%20y%20Denuncias/Paginas/Default.aspx y https://www.gub.uy/tramites/denuncias-usuarios-sistema-financiero and from here contact the Uruguayan Central Bank https://www.bcu.gub.uy/Paginas/Contacto.aspx
- How to report in Vanuatu:
Vanuatu's regulatory body is Vanuatu Financial Services Commission (or VFSC).
From here you can report https://www.vfsc.vu/wp-content/uploads/2015/12/VFSC-Guidance-Notes-Addressing-Complaints-Against-a-Financial-Dealers-Licensee.pdf and from here contact the VFSC https://www.vfsc.vu/fees-help-support/contact-us/
What else can I do? How can I get my money back?
In the next section on capital recovery, we explain a method, which we believe is the most successful to recover money. We invite you to read this page about how to recover and claim your money.
Do you have any other doubts or questions? Any concerns? You can always leave us a comment in this same section.
https ://primusltd .net/en/index.php is it a scam or is it legal thanks
They operate with coinbase bank
Hello Jorge, we know that it is a scam due to information that we have received, we are reviewing several reviews at the moment, but we will put yours as a priority to be able to assess this broker. Thank you.
Hello, I have canceled an account with primusltd in London and they work for a coinbase bank… to withdraw they say that I have to put a deposit guarantee in a European finance bank… then they make me the money I have with them in 48… but if I don't put before the endorsement they can't give it to me
They tell me that a new guarantee rule has come out because many banks are failing. Thank you
Hi Jorge, thanks for writing about Primusltd. Currently this broker is considered a SCAM.
If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.
If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.
To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.
If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY
Greetings.
Hello Jorge
I also feel cheated by the same broker primusltd.net with 7550 the administrator of my account calls herself Lea, I have deposited the guarantee of €1000 in an effort to recover my money now she tells me that the money that 40 has arrived in full € have been disconnected in commissions, make another transfer of 1040 again,
Hello Rocío, thanks for writing about Primusltd. Currently this broker is considered a SCAM.
If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.
If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.
To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.
If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY
Greetings.
If a broker is authorized by the FCA and does not want to return my money, what can I do since I have tried to contact the FCA but they only respond in English, I ask for assistance in Spanish, but they do not communicate with anyone, and they do not They have written contact for me, and I urgently need to get my money back. The broker is called DMG Market, registration number 776882. I feel cheated, since since I asked for a refund, they have changed their attitude and now they even threaten me.
Hello Arturo, the registration number 776882 corresponds to the company: DMG Commercial Finance Limited His contact telephone number is: +443303201038 and his contact email is: [email protected]. I believe that those who have contacted you or with whom you have invested are posing as a broker that they are not really. It is a typical tactic used by pirate Brokers who are dedicated to defrauding people. If possible, send us the website of this broker that you are commenting on, we have a review of a broker similar to this one but I don't know if it is the same one.
To get your money back, try our chat or this link: CLAIM YOUR MONEY, WE HELP YOU
Greetings.
Hi, what do you think about binarycent?
Hello Leticia, you must be very careful, they manipulate everything at will, the platform, the operations, the accesses, etc. They will never return your money, you must recover it yourself. Thanks for asking about Binarycent. This broker is a SCAM. The FSMA (Financial Regulator of Belgium) has already warned about them, for fraud and not being regulated (See FSMA link). Do not send them money, they want to get as much money as possible with lies, the operations are not real, the money is not put on the market, they only show it and in the end they tell you that you have lost and they keep it.
If to withdraw your money they ask you for more to pay taxes, fees, legalizations, etc. Do not do it! It is a clear sign that they want to steal your money and they will not return anything even if you pay.
If you have more information about the company, we ask you to share it with us, especially if it is information that you think can help other people investing with this company.
Do you have names of advisers, numbers, emails from which they have contacted you? Do you remember how you found this broker in the first place?
To get your money back, try our chat or this link: CLAIM YOUR MONEY, WE HELP YOU
Greetings.
Good morning,
Is Instaforex.com.a scam broker?
I try to get my money from the broker and they are always giving me trouble getting it out.
They give you excuses of "rejected by the payment system"... and they've already done it twice to me: it's as if they didn't want to pay you. They are scoundrels!
Thank you
Hi Javier, thanks for commenting on Instaforex. This broker is a SCAM. Do not send them money, they want to get as much money as possible from you with lies, the operations are not real, they do not put the money in the market, they just make it look and in the end they tell you that you have lost and they keep it.
If to withdraw your money they ask you for more to pay taxes, fees, legalizations, etc. Do not do it! It is a clear sign that they want to steal your money and they will not return anything even if you pay.
If you have more information about the company, we ask you to share it with us, especially if it is information that you think can help other people investing with this company.
Do you have names of advisers, numbers, emails from which they have contacted you? Do you remember how you found this broker in the first place?
To get your money back, try our chat or this link: CLAIM YOUR MONEY, WE HELP YOU
Greetings.
A relative told us about the genesis binance platform and I deposited $2700 and they made us lose a whole group and now they play dumb and no one gives us a solution, we are hundreds of scammed and they continue to shamelessly operate with new people and we can't do anything because we do not know against whom or how to denounce
Hi Virginia, thanks for writing about Genesis (also called 6660hm .com). Currently this broker is considered a SCAM.
If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.
If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.
To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.
If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY
Greetings.
I was also invited by a relative, on the same platform. Binance Genesis. Through a WhatsApp group we supposedly worked on the Taiwan stock market.
We are almost 300 people, we want to withdraw our money and they do not want to give us ANYTHING back. On the contrary, they are asking us for a deposit to release our money, we do not know where to report
I was also scammed by GENESIS BINANCE.
A relative invited me through a WhatsApp group to deposit in BINANCE.
Now those of Genesis do not let us withdraw our money. They put many obstacles against us and they asked us for more money, to deposit 10% to be able to release our money, and those who have deposited that percentage have not released anything either.
What can we do since GENESIS is still operating??
Hi Sergio, thanks for writing about Genesis (also called: 6660hm .com). Currently this broker is considered a SCAM.
If you are a client, do not make more contributions, their only objective is to steal from you, they manipulate operations manually, they keep the money from when it reaches their accounts, it does not enter the market, everything is prepared for you to lose or make you lose your money to have the excuse to keep it.
If you decide to withdraw and they request a ransom in the form of commissions, taxes, fees, legalizations, etc. Never pay it! That's the warning, from that moment you have to know that you are a client of a scam broker and no matter how much you pay you will never see your money.
To help other users or customers, provide as much information as possible, explain how everything happened, where you saw the advertising, who called you, numbers from which you were dialed, emails and everything that comes to mind.
If you want to recover your money go to our chat or check the form in this link: CLAIM YOUR MONEY
Greetings.
The same thing happened to me with Alvarium Investment. I fell into the trap with them first depositing $500, then they told me to leverage myself with more and in an effort to recover my money I deposited them. They place dummy trades and put you to sleep on a pun and play with your capital. I am trying to get my money back that I now have to pay to the banks.
Hello Daniel, we are reviewing several reviews at the moment, but we will put yours as a priority to be able to rate this broker. Can you provide us with the website? Thank you.
My wife was scammed by a broker called alvarium investment manager who claims to be regulated. They asked me to deposit 500 dollars and they asked me to deposit more, since he could not do it, they placed fictitious and absurd operations so that he would lose the money and they would keep it. They are rats that hide, they changed the domain of their pages from .org to .net and now they have changed it too.
Hello Juan, we are reviewing several reviews at the moment, but we will put yours as a priority to be able to rate this broker. Can you provide us with the website? Thank you.
I was scammed by the broker theforexfunder.com, after passing the 2 challenges, and already in the funded account they suspended my account because they say that I did not have SL of the operation 2424818. The craziest thing is that I keep a log of operations and I have the photo of MT4 operation, and when talking to support they deny this.-
If they tell me how to report them, with the evidence I have.
Thank you
Hello Pablo, we are reviewing several reviews at the moment, but we will put yours as a priority to be able to rate this broker.
Greetings.
I was scammed by the MOGA FX company and they refused and walked me around to return my money, finally I filed a complaint with AFCA (Australian regulatory body) and they now said that it was another sister company and that they were from Saint Vincent and the Grenadines, thank God AFCA agreed with me and I was able to get my money back!!
File the complaint with the regulatory entity if you have problems with the MOGA FX company and I will gladly give you the way but NEVER GIVE MONEY TO THAT COMPANY!!
Hello LUIS, thanks for your comment about MogaFX. This broker is considered a SCAM. We suggest NOT sending money, they lie to rob you, the operations are fictitious, the money is never crossed with the market, they simulate it and in the end they mark you and say that you lost everything and they keep it.
If when you request a withdrawal, they ask you for more money to pay commissions, taxes, fees, legalizations, etc. Never do it! It is a clear warning that you are a client of a fraud broker and even if you pay, they will never return your money.
All the information you provide about the company will help those affected by this broker, explain in detail how everything happened, what advertising you saw, the name of your advisor, numbers, emails from which you have been contacted, etc.
To get your money back, talk to our CHAT or fill out the Form at this link: CLAIM YOUR MONEY
Greetings.